What is Nextiva & How it can Automate & Reduced Cost Using AI-powered Contact Center:-
Lets explore each question one by one. Our first question is What is Nextiva. It is a Cloud-based communication solutions provider for companies of all sizes. You can take an advantage of their communication solutions to improve your customer satisfaction and reduced cost. Their goal is to facilitate communication and teamwork by providing a set of coordinated tools under a single platform, called NextivaONE. It can automate up to 90% of your interactions and eliminate 30% or more of your costs.
How it helped in increasing productivity:- It simplify communication and collaboration, allowing employees to focus on core tasks as it delivers seamless communication across multiple channels
Products offered by Nextiva:-
Phone System, Productivity, Customer Experience, Contact Center, Social Media Management, Reputation Management, NextivaONE App.
Built-in business Apps & tools offered by Nextiva:-
Service Tools, Automation, Call Pop, Analytics, Customer Journey
